Shipping & Returns
We hope that you are delighted with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Returns Process
To return an item, please submit a request through your customer account to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
- That’s Fetch Apparel, Flat 8, 12 Dock Street, Dundee, DD14BT
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Sale Items
Sale items are final sale and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us at via our contact form or by emailing us at:
Last updated: 5th August 2024
